Most orders are prepared within the timeframe shown at checkout. During busy periods or when payment verification is required, processing may take a little longer.

We ship to the countries and regions listed at checkout. If your country is not available, we cannot deliver there at this time.

When your order ships, we email a tracking link if the carrier provides one. Tracking may take up to 24 hours to activate.

Contact us as soon as possible via the Contact page. If your order has not yet been prepared for dispatch, we will try to help.

Please read our Return Policy for EU withdrawal rights, hygiene rules for sealed perfumes, and how to report damaged or wrong items.

For change-of-mind returns, sealed hygiene products often cannot be returned once opened, in line with applicable law. Contact us if the product is faulty or not what you ordered.

After we receive and approve a return, refunds are processed to your original payment method. Banks may take several business days to show the credit.

Contact us through the Contact page with your order number before sending anything back, unless we have already sent return instructions.

We accept the payment methods displayed at checkout, such as major credit and debit cards and other options we enable for your region.

Prices are shown in Euros (EUR) unless stated otherwise and include VAT where required.

Payments are processed by trusted providers using encryption. We do not store your full card number on our servers.

Declines are usually decided by your bank. Try another card or contact your bank. Your order is not confirmed until payment succeeds.

You can check out as a guest where available. Creating an account lets you view order history and manage your wishlist.

Use the “Forgot password” link on the login page and follow the email instructions.

Sign in to your account dashboard to update saved addresses, or enter a new address during checkout.

Logged-in customers can see order history in the account dashboard, including status and details.

Available volumes are shown on each product page. Select the size you prefer before adding to cart.

Our fragrances are crafted for strong longevity using quality oils. Actual performance depends on skin type, climate, and application.

Sample availability varies by product and promotion. Check the product page or contact us for current options.

In our boutique we have long helped clients with inspired recreations using our own formulas. Online, browse our listed collections and descriptions.

Enter your code in the voucher field at checkout. Only one valid code can be applied per order unless stated otherwise.

Unless a promotion says it can be combined, discounts cannot be stacked.

Free or reduced shipping thresholds are shown at checkout when available for your delivery country.

Use the newsletter form in the website footer. You can unsubscribe at any time via the link in our emails.

We use your data to fulfil orders, provide support, and improve our services as described in our Privacy Policy.

No. We do not sell your personal information to third parties.

Contact us via the Contact page to exercise GDPR rights such as access, correction, or erasure where applicable.

We use HTTPS across the site and reputable payment processors for card transactions.